Customer must click through the return process and
request a refund/exchange.
1. Download, print, and
complete a return form
2. Start A Return in
In case you are not able to print out the RMA form, as an
alternative option, please attach a paper inside the return parcel with your order information
(your order number and email address are mandatory), your requirements for return or exchange,
and other comments.
1. The customer is responsible for
all return shipment/freight charges. For product returns that are not a result of a Mommesilk
error, customer will need ship the item at your own expense.
2. Shipping costs are
non-refundable. If you receive a refund, the cost of return shipping will be deducted from
3. We suggest you consider using a
trackable shipping service or purchasing shipping insurance. We don't guarantee that we will
receive your returned item.
Our policy lasts up to 100 days. If 100 days have gone by since your
purchase, unfortunately we can't offer you a refund or exchange.
Products must have original
tags attached and we only accept products in unworn/unused condition, with original packaging.
For orders that used the BOGO50 code, if you return one of the
pajamas in the order for a refund, the BOGO50 code will be invalid and the other pajama in the order
will be charged at the original price.
All items marked as Clearance are final sale and are not eligible to
be returned for an exchange, credit or refund, unless deemed faulty.
There are some items, however, that are ineligible for return,
- Items On Clearance
- Used Products (pajamas/accessories/comforters/bedding)
- Silk Face Mask/Coverings
- Customized Items
- Gift Wrap Boxes
- Gift Cards/Free Gifts
- Silk Detergent
Exchanges will only be honored for the same product in an alternate
color. If your item does not qualify for an exchange, we recommend returning it and placing a new order.
Quality is in our DNA. Our products are made with the finest mulberry silk
available anywhere in the world. If you are unsatisfied in any way, try our FAQs or feel free to Contact Us
of our friendly staff will respond you via email within 24 hours.