Shipping & Delivery
| REGION | Cost (Based on the actual paid amount) | Processing Time | Delivery Time |
| United States | Free shipping on all orders over $69. For orders under $69, a $10 shipping fee will be applied at checkout. Bulky items such as comforters may incur additional shipping fees when delivered to remote areas. This is due to limited carrier availability in certain locations, including Alaska and Hawaii (USA), select Canadian provinces, and other remote destinations. If an extra charge applies, we will notify you before processing your order. |
1-2 Business Days | 3-7 business days |
| Canada | 1-2 Business Days | 3-7 business days | |
| Other Countries | 1-2 Business Days | 5-8 business days |
Once your payment is confirmed, it takes 1-2 business days for production and order processing. After that, your order will be shipped and usually takes 3-7 business days to arrive, depending on your location. You can track your package here.
Note: To receive the notification from us, please ensure your e-mail or phone number is available. (If you didn’t receive our email, please check your spam folder and make sure you leave your email address when placing orders.)
After we successfully dispatch your order from our warehouse, it takes some time for the shipping carrier to provide an update of your package. Once the carrier updates the information, you will be able to track your order status. Use the link below to track your order.
https://www.mommesilk.com/pages/track-order
If there is still no shipping information after a few days, please email us at us@help.mommesilk.com. Our customer support team members will get back to you within 24 hours generally and check order status for you.
When we ship our packages to you, there might be no immediate updates from the shipping company due to the fact that your package is in transit. Once it has reached the next sort facility, it will update. It may take a couple of days to see any activity once the order is shipped out from our company.
If there is still no shipping information after a few days, please email us at us@help.mommesilk.com. Our customer support team will get back to you within 24 hours generally and check order status for you.
The most common factors may cause to the delay are as following:
1. Misspelt, incompleted, or outdated address when the carrier fails to delivery the package.
2. Unforeseen circumstances at the local post office, postal strikes, customs clearance , or weather.
3. The carrier may take 1-2 business days to register and receive parcels. This will affect your shipment status.
4. Public Holidays in your location and ours can also cause delays during the processing time.
Please email us at us@help.mommesilk.com to submit your request.
Generally, we can only update your shipping address before shipment. We are unable to cancel an order after shipment. To ensure that your package can be properly delivered, please ensure that your address is complete and correct with all information including apartment/suite/room numbers.
Currently, we can ship to U.S. and most international countries. We offer free shipping for orders over $69. For orders under $69, a $10 shipping fee will be applied at checkout.
Bulky items such as comforters may incur additional shipping fees when delivered to remote areas. This is due to limited carrier availability in certain locations, including Alaska and Hawaii (USA), select Canadian provinces, and other remote destinations. If an extra charge applies, we will notify you before processing your order.
Please kindly note that P.O. Boxes and military addresses (APO, FPO) cannot be delivered.
We do our best to ship your order exactly as placed; however, due to inventory availability, some items may be unavailable at the time of shipment. If this occurs, we will notify you promptly and you will not be charged for any unfulfilled items. Please note that adding an item to your cart does not guarantee its availability at checkout, and all orders are subject to stock availability.
